Returns + Exchanges
Understanding Liquidation Merchandise
At LiquidationPallets101.com, we specialize in the resale of liquidation inventory sourced from major retailers and distributors. This merchandise typically includes customer returns, shelf pulls, overstock, and discontinued items — all offered at deeply discounted prices to help resellers and entrepreneurs maximize profit potential.
It’s essential for our customers to understand that all liquidation goods are sold AS-IS, WHERE-IS. Items may be new, open box, incomplete, or damaged. Conditions can vary widely from pallet to pallet. While we strive to provide accurate lot descriptions, photos, and manifests where available, this information is often sourced directly from suppliers and cannot be guaranteed.
Purchasing liquidation merchandise carries inherent risk, which is reflected in the discounted pricing structure.
Our Returns & Exchanges Policy
All Sales Are Final
Due to the nature of liquidation inventory, all sales made through LiquidationPallets101.com are considered final. Once a pallet or truckload has been purchased and shipped or picked up, it cannot be returned, refunded, or exchanged.
We strongly encourage customers to thoroughly review the lot descriptions, available photos, and any manifest (when provided) before completing a purchase. If you have questions, contact us before buying — we’re happy to help.
Limited Exceptions (Rare Circumstances Only)
In rare cases, we may consider an exception if one of the following applies:
A significant discrepancy between what was advertised and what was delivered — for example, receiving an entirely different category of goods (e.g., receiving apparel instead of electronics).
Verified major shipping damage that occurred in transit and was properly documented at the time of delivery.
Please note: Issues such as damaged or defective items, missing accessories, variations in model numbers, or over/underestimates in retail value are normal in liquidation and do not qualify as a significant discrepancy.
Requesting a Review for a Possible Exception
To request a review of your order under the rare exception policy, you must:
Contact us within 3 business days of receiving your pallet.
Include your order number.
Provide a detailed explanation of the issue.
Attach clear photographic or video evidence showing the discrepancy or damage as it appeared upon arrival (before sorting).
Include proof that any shipping damage was noted with the delivery carrier at the time of receipt.
Important: The pallet must be in substantially the same condition as it was when received. If items have been removed, sorted through, or the packaging discarded, the request may not be eligible for review.
Resolution for Approved Exceptions
If we determine that a significant error or shipping damage occurred and qualifies for review, resolution will be handled at our sole discretion. Possible resolutions may include:
A partial refund based on the discrepancy.
Store credit for future purchases.
In very rare cases, return approval (return shipping fees may apply).
Please note that review and resolution of any issue may take time and is not guaranteed.
Shipping Damage
If your pallet arrives with visible damage (e.g., torn wrapping, crushed boxes, signs of mishandling), follow these steps immediately:
Note the damage on the carrier’s delivery receipt before signing.
Take multiple clear photos of the damage and the pallet as received.
Contact us within 24 hours of delivery with your order number and photo documentation.
Failure to document damage with the delivery carrier at the time of receipt may void any eligibility for review or reimbursement. We will work with you to submit a damage claim to the shipping provider as needed, though outcomes are subject to carrier investigation.
Items Not Eligible for Return or Exchange
The following situations are not eligible for returns or refunds:
Normal liquidation conditions, such as damaged, defective, or incomplete items.
Buyer remorse, profit miscalculations, or changes in resale strategy.
Minor manifest discrepancies or differences in brand/model mix.
Pallets that have been opened, sorted, or tampered with.
Issues reported outside of the designated timeframes (3 business days for product concerns, 24 hours for shipping damage).
Need Help?
We want you to succeed with your purchase and make the most of every pallet. If you have questions about an item, a lot, or the condition of liquidation merchandise before purchasing, please contact us:
📧 Email: support@liquidationpallets101.com
📱 Phone: +1 (260) 279-0058
🕒 Business Hours: Monday–Friday, 7:00 AM – 3:30 PM ET
We’re here to provide the information you need to buy with confidence.
